Refund Policy

1. Introduction

At StyleCraft, we want you to be completely satisfied with your purchase. This Refund Policy outlines our procedures and guidelines regarding returns, refunds, and cancellations for services purchased through our website or directly from our team.

By purchasing services from StyleCraft, you agree to the terms of this Refund Policy. Please read this policy carefully before making a purchase.

2. Services Covered

This Refund Policy applies to all services offered by StyleCraft, including but not limited to:

• Personal styling consultations
• Wardrobe audits and organization
• Shopping sessions
• Style workshops and educational programs
• Online styling courses and resources
• Any digital products or subscription services

3. Refund Eligibility

3.1 Service Cancellations

Cancellations by You:

• More than 48 hours before scheduled service: Full refund or option to reschedule.
• 24-48 hours before scheduled service: 75% refund or option to reschedule with a 25% rescheduling fee.
• Less than 24 hours before scheduled service: No refund, but we may offer a one-time rescheduling option at our discretion, with a 50% rescheduling fee.

Cancellations by StyleCraft:

If we need to cancel or reschedule a service, we will offer you the choice of:

• Rescheduling for another available time
• Full refund of your payment
• Service credit with a 10% bonus value for future use

3.2 Digital Products

• Downloadable guides and resources: Due to the digital nature of these products, all sales are final once the product has been delivered or access has been granted.
• Online courses: Refunds available within 14 days of purchase if less than 20% of the course content has been accessed.

3.3 Subscription Services

• You may cancel a subscription at any time, but refunds are only issued for the current billing period if cancellation occurs within 7 days of the billing date.
• No partial refunds will be issued for unused portions of a subscription period after the 7-day window.

4. Service Quality Guarantee

We stand by the quality of our services. If you are not satisfied with the quality of a service provided, please notify us within 7 days of service completion by emailing [email protected] with the subject line 'Service Quality Concern' and include:

• Your name and contact information
• Date and type of service received
• Detailed explanation of your concerns
• Your preferred resolution (reschedule, partial refund, full refund)

We will review your concerns and respond within 5 business days. Depending on the circumstances, we may offer:

• Opportunity to redo the service at no additional cost
• Partial refund
• Full refund (in exceptional circumstances)
• Service credit for future use

Quality concerns reported after the 7-day period will be reviewed on a case-by-case basis.

5. Refund Process

5.1 How to Request a Refund

To request a refund, please:

1. Email [email protected] with the subject line 'Refund Request'
2. Include your name, contact information, and order/booking reference
3. Provide the date of purchase/service
4. Explain the reason for your refund request
5. Specify your preferred refund method (original payment method, account credit, etc.)

5.2 Refund Processing

• Approved refunds will be processed within 10 business days of approval.
• Refunds will be issued using the original payment method unless otherwise agreed.
• Credit card refunds may take an additional 5-10 business days to appear on your statement, depending on your financial institution.

6. Gift Certificates and Service Credits

• Gift certificates and service credits are non-refundable but are transferable to another person.
• Gift certificates expire 12 months from the date of purchase unless otherwise specified.
• Service credits issued as compensation or as part of a promotion expire 6 months from the date of issuance unless otherwise specified.

7. Special Circumstances

7.1 Group Bookings and Workshops

For group bookings (3 or more participants) and workshops:

• 50% deposit required at time of booking (non-refundable)
• Full payment due 7 days before the event
• Cancellations more than 14 days before the event: 50% refund (excluding deposit)
• Cancellations less than 14 days before the event: No refund

7.2 Custom Services

For custom-designed services or packages:

• Customization fees are non-refundable once work has begun
• Refunds for the service portion follow our standard cancellation policy

7.3 Force Majeure

In the event of circumstances beyond our control (natural disasters, severe weather, public health emergencies, etc.):

• We will attempt to reschedule services at no additional cost
• If rescheduling is not possible, full refunds will be issued

8. Promotional Discounts and Offers

• Services purchased with promotional discounts are subject to the same refund policy as regular-priced services.
• If a partial refund is issued for a discounted service, the refund will be calculated based on the actual amount paid.
• Services obtained through special offers or at no charge (such as complimentary consultations) are not eligible for monetary refunds.

9. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services following the posting of changes constitutes your acceptance of such changes.

The policy applicable to your purchase is the policy in effect at the time of your purchase.

10. Contact Us

If you have any questions about our Refund Policy, please contact us at:

StyleCraft
Studio 60x Bailey Divide
Rogersbury S64 0BU
United Kingdom
Email: [email protected]
Phone: +445908672383